Return and Refund Policy
At Garden Joy, your satisfaction is our priority. This Return and Refund Policy outlines the conditions under which products may be returned, exchanged, or refunded. By shopping on https://gardenjoy.co.uk, you agree to the terms below.
1. Return Period
We offer a 30-day return window from the date of delivery for eligible products. To qualify for a full refund:
- The item must be unused, in its original condition, and in the original packaging.
- You must provide valid proof of purchase (e.g., order confirmation email or receipt).
- You must initiate the return by contacting us at contact@gardenjoy.co.uk.
2. Return Shipping
Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect. For defective/incorrect items, we will provide a prepaid return label.
3. Defective or Incorrect Items
Please report defective, damaged, or incorrect items within 7 days of receiving your order. Once we verify the issue, we will offer a replacement, repair, or full refund at no extra cost.
4. Warranty
All items are covered by a 90-day warranty against manufacturing defects, as well as applicable protections under the Quebec Consumer Protection Act. These rights cannot be waived or excluded.
5. Non-Returnable Items
- Customized or made-to-order items
- Used, altered, or damaged items caused by misuse
- Items returned without proof of purchase or outside the return window
6. Refund Processing
Refunds are processed within 15 business days of receiving and inspecting your return. The amount will be credited to your original payment method. You will receive an email notification when your refund has been issued.
7. Exchanges
We accept exchanges for eligible products under the same conditions as returns. Contact us to arrange an exchange.
8. Return Method
- Returns must be sent via postal service to the address provided by our team.
- You can download and print a return label, if applicable.
- We recommend using a tracked service; we are not responsible for items lost in transit.
9. Questions or Assistance
If you have any questions or need help with a return, please contact us:
Email: contact@gardenjoy.co.ukAddress: 2525 Rue Rachel, Montréal, QC H2H 1S2, Canada
Last updated: May 13, 2025
Frequently Asked Questions
What is your return policy?
We offer a 30-day return window from the date of delivery. As long as the item is unused, in its original condition and packaging, and you have proof of purchase, you’re eligible for a full refund. It’s our way of saying: “You’ve got nothing to lose.”
How do I return a defective or incorrect item?
Just email us at
within 7 days. We’ll send you a prepaid return label. Once the product is inspected, we’ll send you a replacement or a full refund — at no cost. It’s fast, easy, and risk-free.
How long does delivery take?
Standard delivery takes 6–9 business days across the UK. We use trusted carriers to ensure safe and timely delivery. You'll receive a tracking number as soon as your order is shipped. Reliable delivery is not a luxury — it's our standard.
Do you ship outside the UK?
Currently, we only ship within the UK. But stay tuned — international shipping is something we’re working on.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay — all 100% secure and encrypted. For now, PayPal is not supported.
Are your products guaranteed?
Yes. Every item comes with a 90-day warranty against manufacturing defects, and you're also protected by the Quebec Consumer Protection Act. We don't sell excuses — we sell reliability.
Do you offer exchanges?
Absolutely. If you want to exchange a product for a different variant, size, or color, just reach out. As long as it’s in original condition, we’ll make it easy.
How can I track my order?
As soon as your order is dispatched, you'll receive a tracking link via email. No need to guess — we keep you informed at every step.
How can I contact customer support?
We’re here for you Monday to Friday, 9am to 6pm (UK time). Just email us at
You’ll usually get a reply within 24 hours — often much faster.
Will my personal data be safe
Yes. We are fully compliant with GDPR. All transactions are encrypted, and we never sell your data. You’re in control — always. Read our Privacy Policy to learn more.