Terms of Sales
General Terms and Conditions of Sale and Use
Welcome to Garden Joy ("we", "our", or "us"). These Terms and Conditions govern your use of the website https://gardenjoy.co.uk ("the Site") and all purchases made through it. By accessing or using the Site, you agree to be bound by these Terms.
1. Company Information
Company Name: Garden Joy
Owner: Stanley Vertus
Address: 2525 Rue Rachel, Montréal, QC H2H 1S2, Canada
Email: contact@gardenjoy.co.uk
NEQ (Quebec Business Number): 227 546 2044
2. Scope
These terms apply to all visitors and customers using the Site or placing orders through it. They govern the sale of goods, customer rights, liability limitations, intellectual property, and applicable legal jurisdictions.
3. Products and Availability
All products shown on the Site are subject to availability. We reserve the right to limit quantities or discontinue products at any time. Product descriptions and images are for informational purposes only and may vary slightly.
4. Prices and Payment
Prices are displayed in GBP (£) and include UK VAT at the applicable rate (20%). Payment is required at checkout and can be made using accepted methods: Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay.
5. Order Confirmation
After placing an order, you will receive a confirmation email. This email is a confirmation that we have received your order, not a guarantee of fulfillment. We reserve the right to cancel any order if payment is not verified or if fraud is suspected.
6. Shipping and Delivery
We offer free standard delivery within the United Kingdom. Estimated delivery time is between 6 to 9 business days. Shipping timelines are estimates and not guarantees. We are not liable for delays beyond our control (e.g., carrier disruptions).
7. Returns and Exchanges
Customers have 30 days from the date of receipt to return eligible items in their original condition. For full details, refer to our Return Policy. Exchanges are accepted under the same conditions.
8. Intellectual Property
All content on the Site including text, graphics, logos, product images, and code are the intellectual property of Garden Joy or its licensors and may not be used without express permission.
9. Limitation of Liability
To the fullest extent permitted by law, Garden Joy shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use the Site or products sold through it. Our total liability shall not exceed the amount paid for the product(s) in question.
10. Data Protection
By using the Site, you consent to the collection and processing of your personal data as described in our Privacy Policy. We comply with UK GDPR and Quebec's privacy laws.
11. Governing Law
These Terms are governed by the laws of the Province of Quebec (Canada). If you reside in the UK, UK consumer protection laws may also apply. Any disputes shall be submitted to the exclusive jurisdiction of the courts in Quebec, unless otherwise required by local law.
12. Changes to the Terms
We may update these Terms at any time. Updates will take effect immediately upon posting. You are responsible for reviewing these Terms regularly to remain informed of changes.
13. Contact
If you have any questions regarding these Terms, please contact us:
Email: contact@ gardenjoy.co.ukAddress: 2525 Rue Rachel, Montréal, QC H2H 1S2, Canada
Last updated: May 13, 2025
Frequently Asked Questions
What is your return policy?
We offer a 30-day return window from the date of delivery. As long as the item is unused, in its original condition and packaging, and you have proof of purchase, you’re eligible for a full refund. It’s our way of saying: “You’ve got nothing to lose.”
How do I return a defective or incorrect item?
Just email us at
within 7 days. We’ll send you a prepaid return label. Once the product is inspected, we’ll send you a replacement or a full refund — at no cost. It’s fast, easy, and risk-free.
How long does delivery take?
Standard delivery takes 6–9 business days across the UK. We use trusted carriers to ensure safe and timely delivery. You'll receive a tracking number as soon as your order is shipped. Reliable delivery is not a luxury — it's our standard.
Do you ship outside the UK?
Currently, we only ship within the UK. But stay tuned — international shipping is something we’re working on.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay — all 100% secure and encrypted. For now, PayPal is not supported.
Are your products guaranteed?
Yes. Every item comes with a 90-day warranty against manufacturing defects, and you're also protected by the Quebec Consumer Protection Act. We don't sell excuses — we sell reliability.
Do you offer exchanges?
Absolutely. If you want to exchange a product for a different variant, size, or color, just reach out. As long as it’s in original condition, we’ll make it easy.
How can I track my order?
As soon as your order is dispatched, you'll receive a tracking link via email. No need to guess — we keep you informed at every step.
How can I contact customer support?
We’re here for you Monday to Friday, 9am to 6pm (UK time). Just email us at
You’ll usually get a reply within 24 hours — often much faster.
Will my personal data be safe
Yes. We are fully compliant with GDPR. All transactions are encrypted, and we never sell your data. You’re in control — always. Read our Privacy Policy to learn more.