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Frequently Asked Questions
What is your return policy?
We offer a 30-day return window from the date of delivery. As long as the item is unused, in its original condition and packaging, and you have proof of purchase, you’re eligible for a full refund. It’s our way of saying: “You’ve got nothing to lose.”
How do I return a defective or incorrect item?
Just email us at
within 7 days. We’ll send you a prepaid return label. Once the product is inspected, we’ll send you a replacement or a full refund — at no cost. It’s fast, easy, and risk-free.
How long does delivery take?
Standard delivery takes 6–9 business days across the UK. We use trusted carriers to ensure safe and timely delivery. You'll receive a tracking number as soon as your order is shipped. Reliable delivery is not a luxury — it's our standard.
Do you ship outside the UK?
Currently, we only ship within the UK. But stay tuned — international shipping is something we’re working on.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay — all 100% secure and encrypted. For now, PayPal is not supported.
Are your products guaranteed?
Yes. Every item comes with a 90-day warranty against manufacturing defects, and you're also protected by the Quebec Consumer Protection Act. We don't sell excuses — we sell reliability.
Do you offer exchanges?
Absolutely. If you want to exchange a product for a different variant, size, or color, just reach out. As long as it’s in original condition, we’ll make it easy.
How can I track my order?
As soon as your order is dispatched, you'll receive a tracking link via email. No need to guess — we keep you informed at every step.
How can I contact customer support?
We’re here for you Monday to Friday, 9am to 6pm (UK time). Just email us at
You’ll usually get a reply within 24 hours — often much faster.
Will my personal data be safe
Yes. We are fully compliant with GDPR. All transactions are encrypted, and we never sell your data. You’re in control — always. Read our Privacy Policy to learn more.