Privacy Policy
This Privacy Policy describes how Garden Joy ("we", "us", or "our") collects, uses, and protects your personal information when you visit or make a purchase from https://gardenjoy.co.uk (the “Site”). This policy complies with the applicable laws of Quebec, Canada, the UK GDPR, and international e-commerce standards. By using our Site, you agree to the practices described in this Privacy Policy.
1. Who We Are
Gardenjoy is operated by Stanley Vertus, located at:
2525 Rue Rachel, Montréal, QC H2H 1S2, CanadaEmail: contact@gardenjoy.co.uk
NEQ: 227 546 2044
2. Information We Collect
We collect personal data in order to provide and improve our services. This may include:
- Contact details (name, address, email, phone)
- Order and transaction data
- Payment information (processed securely through third-party providers)
- Device and usage data (IP address, browser, OS, pages visited, etc.)
- Marketing preferences and communication history
- Cookies and tracking information (see Section 7)
3. How We Use Your Information
We use your personal data to:
- Process and fulfill orders
- Communicate with you about your account or transactions
- Respond to inquiries and customer service requests
- Send marketing communications (with consent)
- Improve our website, services, and user experience
- Prevent fraud and ensure site security
- Comply with legal obligations
4. Legal Bases for Processing
Under the UK GDPR and Quebec privacy law, we rely on the following legal bases:
- Your consent (e.g. newsletter opt-in)
- Contract performance (e.g. order fulfillment)
- Compliance with legal obligations
- Legitimate interests (e.g. marketing, analytics, security)
5. Sharing Your Information
We share your personal data with trusted third parties only as necessary:
- Shopify (our e-commerce platform)
- Payment processors (e.g. Stripe, Shop Pay)
- Shipping and logistics providers
- Marketing and analytics tools (e.g. Google Ads, Facebook, Pinterest)
- Legal authorities if required by law
All third parties are required to process your data in accordance with this policy and applicable law.
6. Data Retention
We retain your information only as long as necessary for the purposes stated above, or as required by law (e.g. tax records, dispute resolution). You may request deletion of your data at any time (see Section 8).
7. Cookies and Tracking
We use cookies and similar tracking technologies to improve functionality, analyze traffic, and deliver personalized ads. You can manage your cookie preferences through your browser settings. Types of cookies we use include:
- Essential cookies – required for site operation
- Performance cookies – help us analyze site usage
- Marketing cookies – used by Google, Meta, etc. for ad targeting
By using our Site, you consent to our use of cookies unless you disable them.
8. Your Rights
You have the right to:
- Access your personal data
- Request correction or deletion
- Withdraw your consent at any time
- Object to processing or request restriction
- Request a copy of your data (data portability)
- File a complaint with a data protection authority
To exercise your rights, contact us at contact@gardenjoy.co.uk.
9. Data Transfers Outside the UK/EU
We are based in Canada, a country recognized by the UK and EU as providing adequate data protection. Data transfers are handled in compliance with international data transfer rules and appropriate safeguards.
10. Children’s Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children without parental consent.
11. Updates to This Policy
We may update this Privacy Policy to reflect changes to our practices or legal requirements. The latest version will always be available on this page. Last updated: May 13, 2025.
12. Contact
If you have questions about this policy or your data, contact us at:
Garden Joy2525 Rue Rachel, Montréal, QC H2H 1S2, Canada
Email: contact@gardenjoy.co.uk
Frequently Asked Questions
What is your return policy?
We offer a 30-day return window from the date of delivery. As long as the item is unused, in its original condition and packaging, and you have proof of purchase, you’re eligible for a full refund. It’s our way of saying: “You’ve got nothing to lose.”
How do I return a defective or incorrect item?
Just email us at
within 7 days. We’ll send you a prepaid return label. Once the product is inspected, we’ll send you a replacement or a full refund — at no cost. It’s fast, easy, and risk-free.
How long does delivery take?
Standard delivery takes 6–9 business days across the UK. We use trusted carriers to ensure safe and timely delivery. You'll receive a tracking number as soon as your order is shipped. Reliable delivery is not a luxury — it's our standard.
Do you ship outside the UK?
Currently, we only ship within the UK. But stay tuned — international shipping is something we’re working on.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay — all 100% secure and encrypted. For now, PayPal is not supported.
Are your products guaranteed?
Yes. Every item comes with a 90-day warranty against manufacturing defects, and you're also protected by the Quebec Consumer Protection Act. We don't sell excuses — we sell reliability.
Do you offer exchanges?
Absolutely. If you want to exchange a product for a different variant, size, or color, just reach out. As long as it’s in original condition, we’ll make it easy.
How can I track my order?
As soon as your order is dispatched, you'll receive a tracking link via email. No need to guess — we keep you informed at every step.
How can I contact customer support?
We’re here for you Monday to Friday, 9am to 6pm (UK time). Just email us at
You’ll usually get a reply within 24 hours — often much faster.
Will my personal data be safe
Yes. We are fully compliant with GDPR. All transactions are encrypted, and we never sell your data. You’re in control — always. Read our Privacy Policy to learn more.