Use of cookies (GDPR)
This Cookie Policy explains how Garden Joy (https://gardenjoy.co.uk) uses cookies and similar technologies to recognize you when you visit our website. It explains what these technologies are, why we use them, and your rights to control their use.
1. Overview of Data Collected
When you visit our website, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some cookies installed on your device. Additionally, as you browse, we collect information about the individual web pages or products you view, what websites or search terms referred you, and how you interact with the site. This is referred to as “Device Information.”
2. Technologies Used
- Cookies: Small data files stored on your device. Learn more at www.allaboutcookies.org.
- Log files: These track actions occurring on the website and collect data including your IP address, browser type, ISP, referring/exit pages, and timestamps.
- Web beacons, tags, and pixels: Electronic files used to record information about how you browse the site.
3. Purpose of Cookies
Cookies are used to improve your browsing experience by remembering preferences, enabling specific functionalities, and helping us understand usage patterns. Cookies do not collect personally identifiable information such as your name, address, or banking data.
4. Types of Cookies We Use
- Essential Cookies: Required for the site to function properly (e.g., cart, checkout).
- Analytical Cookies: Help us understand how visitors interact with the site by collecting anonymous usage data (e.g., Google Analytics).
- Advertising Cookies: Used to deliver relevant ads to users and track ad campaign effectiveness across platforms such as Google Ads, Facebook Ads, and Instagram Ads.
- Performance Cookies: Enhance speed and usability by remembering user preferences.
5. Services and Third-Party Cookies Used
We may use cookies from the following platforms and partners for analytics and marketing purposes:
- Google Analytics
- Meta (Facebook & Instagram) Pixel
- Klaviyo (email tracking)
- Google Ads / YouTube Ads
- TikTok Pixel
- Microsoft Ads
- Hotjar (UX behavior tracking)
- Shopify platform cookies
6. How to Disable or Control Cookies
You can manage cookie settings in your browser. Disabling cookies may impact some site functionalities. Instructions for major browsers:
- Chrome: Settings > Privacy & security > Cookies and other site data.
- Firefox: Preferences > Privacy & Security > Cookies and Site Data.
- Safari: Preferences > Privacy > Manage Website Data.
- Edge: Settings > Cookies and site permissions.
For mobile devices, check your browser’s privacy settings. Google also provides an opt-out browser add-on for Google Analytics: https://tools.google.com/dlpage/gaoptout.
7. Cookie Consent
By continuing to use our website, you consent to the use of cookies as described in this policy. You can withdraw or adjust your consent at any time through your browser settings.
8. Updates to This Policy
This policy may be updated to reflect changes in technology, regulations, or our practices. Revisions will be published on this page and become effective immediately.
9. Contact Us
For any questions or concerns about this Cookie Policy, please contact us at:
Email: contact@gardenjoy.co.ukAddress: 2525 Rue Rachel, Montréal, QC H2H 1S2, Canada
Support Hours: Monday to Friday, 9am to 6pm (GMT)
Last updated: May 2025
Frequently Asked Questions
What is your return policy?
We offer a 30-day return window from the date of delivery. As long as the item is unused, in its original condition and packaging, and you have proof of purchase, you’re eligible for a full refund. It’s our way of saying: “You’ve got nothing to lose.”
How do I return a defective or incorrect item?
Just email us at
within 7 days. We’ll send you a prepaid return label. Once the product is inspected, we’ll send you a replacement or a full refund — at no cost. It’s fast, easy, and risk-free.
How long does delivery take?
Standard delivery takes 6–9 business days across the UK. We use trusted carriers to ensure safe and timely delivery. You'll receive a tracking number as soon as your order is shipped. Reliable delivery is not a luxury — it's our standard.
Do you ship outside the UK?
Currently, we only ship within the UK. But stay tuned — international shipping is something we’re working on.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay — all 100% secure and encrypted. For now, PayPal is not supported.
Are your products guaranteed?
Yes. Every item comes with a 90-day warranty against manufacturing defects, and you're also protected by the Quebec Consumer Protection Act. We don't sell excuses — we sell reliability.
Do you offer exchanges?
Absolutely. If you want to exchange a product for a different variant, size, or color, just reach out. As long as it’s in original condition, we’ll make it easy.
How can I track my order?
As soon as your order is dispatched, you'll receive a tracking link via email. No need to guess — we keep you informed at every step.
How can I contact customer support?
We’re here for you Monday to Friday, 9am to 6pm (UK time). Just email us at
You’ll usually get a reply within 24 hours — often much faster.
Will my personal data be safe
Yes. We are fully compliant with GDPR. All transactions are encrypted, and we never sell your data. You’re in control — always. Read our Privacy Policy to learn more.