Payment Terms and Conditions

These Payment Terms and Conditions govern all transactions made through  Garden Joy ("we", "us", "our") via the website https://gardenjoy.co.uk. By placing an order, you agree to the payment terms below.

1. Accepted Payment Methods

We accept the following secure payment methods:

  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • Google Pay
  • Shop Pay

All payments are processed securely by our payment partners. We do not store your credit card or bank information on our servers.

2. Payment Timing

Full payment is required at the time of purchase. Orders will not be processed or shipped until payment has been successfully completed and confirmed.

3. Currency and Taxes

All prices on our Site are listed in British Pounds (GBP) and include UK VAT (20%). Prices may change at any time, but such changes will not affect orders that have already been confirmed.

4. Order Confirmation

After a successful transaction, you will receive an email confirmation summarising your order and payment details. This email serves as your official receipt.

5. Fraud Prevention

We reserve the right to verify orders and to cancel any transaction if fraud or misuse is suspected. Suspicious activity may be reported to the relevant authorities.

6. Failed or Declined Payments

If your payment is declined, your order will not be processed. Please ensure that your billing details are accurate and that your payment method is valid. If problems persist, contact your payment provider.

7. Chargebacks and Disputes

If you believe an error has occurred with your payment, please contact us first at contact@gardenjoy.co.uk. Initiating a chargeback without contacting us may result in your account being suspended or further legal action.

8. Refunds

For information on refund eligibility and processing, please refer to our Return Policy. Refunds are issued to the original payment method used at checkout.

9. Contact

For any questions regarding payments, please reach out to us at:

Email: contact@ gardenjoy.co.uk
Address: 2525 Rue Rachel, Montréal, QC H2H 1S2, Canada

Last updated: May 13, 2025

Frequently Asked Questions

What is your return policy?

We offer a 30-day return window from the date of delivery. As long as the item is unused, in its original condition and packaging, and you have proof of purchase, you’re eligible for a full refund. It’s our way of saying: “You’ve got nothing to lose.”

How do I return a defective or incorrect item?

Just email us at

contact@myshousegarden.co.uk

within 7 days. We’ll send you a prepaid return label. Once the product is inspected, we’ll send you a replacement or a full refund — at no cost. It’s fast, easy, and risk-free.

How long does delivery take?

Standard delivery takes 6–9 business days across the UK. We use trusted carriers to ensure safe and timely delivery. You'll receive a tracking number as soon as your order is shipped. Reliable delivery is not a luxury — it's our standard.

Do you ship outside the UK?

Currently, we only ship within the UK. But stay tuned — international shipping is something we’re working on.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay — all 100% secure and encrypted. For now, PayPal is not supported.

Are your products guaranteed?

Yes. Every item comes with a 90-day warranty against manufacturing defects, and you're also protected by the Quebec Consumer Protection Act. We don't sell excuses — we sell reliability.

Do you offer exchanges?

Absolutely. If you want to exchange a product for a different variant, size, or color, just reach out. As long as it’s in original condition, we’ll make it easy.

How can I track my order?

As soon as your order is dispatched, you'll receive a tracking link via email. No need to guess — we keep you informed at every step.

How can I contact customer support?

We’re here for you Monday to Friday, 9am to 6pm (UK time). Just email us at

contact@myshousegarden.co.uk.

You’ll usually get a reply within 24 hours — often much faster.

Will my personal data be safe

Yes. We are fully compliant with GDPR. All transactions are encrypted, and we never sell your data. You’re in control — always. Read our Privacy Policy to learn more.